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Partnership Primary Care

The Partnership Health Center is part of Integrity Health’s commitment to facilitating whole health for members and their dependents. The center provides on-site physicians, nurses, and pharmacy services, and off-site laboratory services, at no cost to members. There are no co-pays or deductibles.  The center is part of a complete medical management platform in which the primary care physician gets to know the patient and serves as his or her advocate at every step of any medical process.  The center contributes to improved occupational health by boosting productivity, recruitment, and retention. 

 

                    Partnership Primary Care FAQs

Q. What is the purpose of the Partnership Health Center?
A. To provide employees and dependents with fast, convenient medical services and medications free of charge.

Q. Who is eligible to use the Partnership Health Center?
A. All employees and dependents who are covered by the employer's health benefits plan.

Q. Will my health benefits change in any way as a result of the Partnership Health Center?
A. No. The availability of the health center is an additional benefit at no charge to the employee. No fees, co-pays, co-insurance, or deductibles will be charged for services and medications provided in the health center.

Q. What services are offered in the Partnership Health Center?
A. Anything that is routinely provided in a family practice or internal medicine physician’s office will be provided in the health center. Medical services include, but are not limited to the following: urgent care, sore throats/ear/headache, strains, sprains, musculoskeletal problems, non-specific abdominal pain, non-specific chest pain, cough, sinus, allergies, allergy injections (with patient supplying drug), Depo injections (with patients supplying drug), B12 injections (with patient supplying drug), rashes, acute urinary complaints, personal hygiene related problems, acute injuries, acute routine office procedures, minor surgical procedures, such as sutures for laceration treatment, flu shots, and well woman exams. Certain medication dispensing and laboratory testing will also be done.

Q. Can I visit the health center for emergency care? For example, if my child falls and I suspect she has broken a bone, should I visit the center or a hospital emergency room?
A. Yes, you may visit the center in such instances. Partnership Health Center is well equipped with X-Ray and other equipment and with expert staff to handle such emergencies. However, life-threatening accidents, such as those that require ambulance service, should be taken to a hospital emergency room.

Q. What are the costs for employees to use the Partnership Health Center?
A. There is no payment required of employees or their dependents for any service or prescription provided at the health center.

Q. Do I need a referral to use the Partnership Health Center?
A. No.

Q. Do I have to use the Partnership Health Center?
A. No. THe Partnership Health Center is offered as a member benefit to be used on a voluntary basis.

Q. Is the Partnership Health Center replacing my doctor?
A. The use of doctors in the Partnership Health Center is voluntary, as is the use of any provider.

Q. Are my visits shared with my employer?
A. No, state and federal laws which protect patient medical records apply to the health center as they do with any doctor and health provider. Members’ medical privacy is respected and aggressively protected.

Q. Do you have to have an appointment?
A. It is always a good idea to have an appointment, but we know that things do come up without notice. Same day appointments may be available depending on how busy the Partnership Health Center is. We encourage you to call to check availability for same day appointments.

Q. Can I get all my medications from the Partnership Health Center?
A. Doctors in the Partnership Health Center make many drugs available to employees and their dependents. When you visit the health center, you will be asked what medications you are taking. This will help us determine which medications to make available.

Q. Are the staff qualified, experienced and well trained?
A. Yes. The staff has extensive experience and has been specifically trained to address your health care needs. Your health is important to them and they will do all they can to ensure they provide the highest quality of care possible.

Q. I’ve heard we have to fill out something called a health inventory. What’s that about? Is it mandatory?
A. On your first visit to the health center, you’ll be asked to complete a health inventory. It consists of two things: a confidential questionnaire you complete and blood work that is done to measure your blood sugar, cholesterol, triglycerides, etc. Together, they give you a picture of your overall health. When the inventory is complete, a nurse will talk with you confidentially about the results, answer your questions, and give you options you may want to consider to achieve or maintain your good health. The nurse, incidentally, is an RN who has been specifically trained for this job. She or he can be your personal health resource, if you like. You can communicate with her or him confidentially by phone, mail or email. Completing the health inventory is not mandatory, but it is a very good idea to do so because it will help protect your health.

Q. What role does the nurse play?
A. If a health related issue is identified with the Health Inventory, a specially trained registered nurse will discuss the results with you. With these results, the nurse will help you set and meet your own personal health goals.

Q. How do I transfer my medical records to the Partnership Health Center?
A. The easiest way is to fill out a medical release form at the health center. The staff will then fax the form to your doctor(s) and follow-up to assure the health center receives your records. Integrity Health will also make these forms available on the Integrity web site so you can print them off and drop them at the health center. Or, you could ask your doctor(s) to release copies to you or go to the Partnership Health Center. You would have to go to your doctor’s office and fill out a medical release form. Your doctor’s staff will send your records directly to the Partnership Health Center. Then, schedule an appointment with the center’s physician to go over your records and have him update your electronic records.

Q. Will the Partnership Health Center forward copies of my records to my doctor(s)?
A. Yes. Once you sign a release of information, the center will send a copy of your records either to you or directly to your doctor.

Q. Can doctors in the Partnership Health Center make referrals to any specialists?
A. Yes, doctors in the Partnership Health Center can refer you to specialists.

Q. Does the Partnership Center include services in addition to the medical clinic?
A. Yes, Partnership Fitness is part of the Partnership Health Center and offers small group fitness programs as well as one-on-one fitness and wellness counseling services.

Partnership Health Center and Integrity Health, LLC are separate entities, and neither has any obligation nor liability with respect to the products or services to be provided by the other.